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IHE Team Gleans Lessons for Higher Ed Policy Organizations

Ness, Rubin & Hammond

Not all higher education intermediary organizations experience the sustained growth and effectiveness of Complete College America (CCA).

In "Becoming a “game changer”: Complete College America’s role in U.S. higher education policy fields," Erik C. Ness, Paul G. Rubin and Lindsey Hammond unpack some noteworthy characteristics that have contributed to CCA's decade of success and influence.

The researchers delved into organizational archives and conducted extensive interviews with CCA members and key policymakers in three states.

They found CCA was effective in strategically recruiting key influencers in states, leveraging its meetings, cultivating strong partnerships, hiring staff with experience in politics or state-wide agencies, and maintaining an action-oriented reputation.

While each organization operates in unique situations, the authors distill possible lessons for other policy groups in the higher education through their case study.

The findings are published in Higher Education:

Type of News/Audience:


Graduate Coordinator and Professor of Higher Education
PhD, 2017
PhD, 2020, Postdoctoral Research Fellow (NCSU)

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